Welcome to UNM ALL ACCESS : We are all over it.
This site serves as a One Stop Center for quick access and easier navigation to information to many of UNMs frequently used departments, and resources. We recommend saving this site as one of your “Favorites” for future reference. Taking time to review this site will introduce you to a vast array of helpful information available to students and parents. To ensure our information is current and should you locate a broken link, please report it on the “Report Broken link” on this Homepage. This website is managed by Enrollment Management’s Communication Center.
The basic premise of the Communication Center is to streamline student service delivery. This involves streamlining the registration process, stopping the student runaround and providing individualized service through a one-stop environment. The Center is a state of the art center to handle all incoming calls and chats from the Office of Admissions & Recruitment, Financial Aid & Scholarships and Registrar’s.
Mission: is dedicated on delivering exemplary customer services in answering first level questions accurately for customers in a timely, honest and friendly manner, while committed on creating a positive experience with every customer interaction.
Vision:To build a legacy of superior customer services to assist each contact with the highest degree of quality, while developing the highest standards of excellence for our services, products, or processes in making necessary improvements in the form of “continuous improvement” and “best practices”.
- To make the Communication Center the premier assistance center to students inquiring about Admissions, Financial Aid, Scholarships, and Records and Registration.
- To increase admission and graduation rates of students.
- To deliver exemplary customer services through the use of best practices.
- To ensure each contact is provided with highest degree of customer quality.
- To leverage analytics to improve workforce operations and employee training.
Increase use of self-service systems internally and externally for improved students and customer experiences
|Your Opinion Counts!
Click here to take our customer satisfaction survey!
Global Eduation OffIce (International Students)
Phone:- (505) 277-4032
Phone:- (505) 277-5363
Computer & Network Services (IT)
Phone:- (505) 277-5757