Enrollment Information Center | The University of New Mexico

Welcome to UNM's Centralized Site for Enrollment Information.

This site serves as a central location for quick access and easier navigation to information to many of UNMs frequently used departments and resources related to enrollment.

This website is managed by Enrollment Management’s Communication Center. If you can’t find answers here, please reach out to us via our Live Chat or by phone at (505) 277-8900 or 1-800-CALL UNM.

The Center is a state-of-the-art center to handle all incoming calls and chats from offices of Admissions & Recruitment, Financial Aid & Scholarships, and Registration.

Communication Center

Mission: is dedicated on delivering exemplary customer services in answering first level questions accurately for customers in a timely, honest and friendly manner, while committed on creating a positive experience with every customer interaction.

Vision:To build a legacy of superior customer services to assist each contact with the highest degree of quality, while developing the highest standards of excellence for our services, products, or processes in making necessary improvements in the form of “continuous improvement” and “best practices”.

Goals:

To make the Communication Center the premier assistance center to students inquiring about Admissions, Financial Aid, Scholarships, and Records and Registration.
To increase admission and graduation rates of students.
To deliver exemplary customer services through the use of best practices.
To ensure each contact is provided with highest degree of customer quality.
To leverage analytics to improve workforce operations and employee training.

Increase use of self-service systems internally and externally for improved students and customer experiences

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