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Please refer to the Whiteboard for updates
Internal FastInfo Navigation Tree:
Expand All | Collapse All- Administration
- Admissions
- Bursar's/Cashiers
- Human Resources
- Learning Central
- LoboWeb
- Registration
- Authorizations
- SC Triage: What is the 2nd (3rd) level contact information for Authorization?
- How do I triage a question about the Banner Authorization Request?
- How do I perform triage for the BAR error: "Supervisor ID..."?
- How do I perform triage for the BAR error: "You have no Banner ID..."?
- How do I triage a customer who must make changes to a BAR they have already submitted?
- How do I triage a question on BAR status?
- How do I triage a question about a BAR outage?
- Triage: How do I route to Authorization SME (Shared Components)?
- Triage BAR Error "ID is assigned to NetID..."
- Why can't my Supervisor log in to Workflow?
- Triage: Unable to log in to Banner
- Computing
- Computer Accounts
- DSS
- myUNM Portal
- Networking
- What are the known irregular IP ranges on campus?
- How do I troubleshoot a networking problem?
- How do I troubleshoot networking problems for a single workstation?
- What are UNM's DNS numbers and subnet?
- What are a couple of IP numbers I can use for testing DNS?
- Calls from QWest
- What is the key for the secure wireless tier?
- How do I triage 3-tier Wireless problems?
- SC Triage: How do I test dial-up for a walk-in user on SC phones?
- How does a user request wireless in their building ahead of Mesh implementation?
- Printing
- UNIX
- WebCT Vista
- Finance
- Accounts Payable
- Accounts Receivable
- General
- How do I look up the status of a Banner Finance document?
- Why do I get the error "fund is inactive or invalid"?
- Triage: How do I know which Finance department to select in the "Fin Generalist" menu?
- As a triager, what basic information should I record in every Banner Finance incident?
- How do I get access to or help for the OTIS system?
- How can I triage a question about OTIS?
- Purchasing
- What is the Purchasing Department's contact information?
- How do I triage a question about requisition status?
- How can a customer track the status or history of a purchase requisition that they created in LoboMart?
- How do I triage a question about the SPQ?
- How are Banner transactions for "Purchase of Non-Capital Goods" handled?
- How are Banner transactions for "Purchase of Capital Goods" handled?
- How are Banner transactions for "Purchase of Services" handled?
- Triage: LoboMart error "Maximum number of retry attempts has been reached, the PR has been cancelled"
- Triage: LoboMart requisition errors
- SC Triage: What do I do with the LoboMart 500 error?
- Hyperion
- Support Center Procedures
- ACD / Voicemail
- Emergency Procedures
- General
- Service Level Management
- How do I forward a chat to the 2nd level of support?
- What is the relationship between the ESS and the ECC?
- How do I submit a suggestion for an ESS Internal FastInfo?
- How do I create a Peregrine Incident (IM) from a FastInfo ticket?
- How do I reimage the ITS Support Center Dell computers?
- How do I use BadCopy Pro to recover disks?
- How can I tell if DSYS has picked up a page?
- Is there an email I can use to have a client forward something to the Support Center?
- SC Triage: How do I test dial-up for a walk-in user on SC phones?
- RightNow
- How do I monitor Chat Support?
- How do I create an incident in RightNow?
- How do I reply to a customer's AAQ with a resolution?
- How do I forward an AAQ to a DSMG?
- How do I process an incoming Chat?
- As a FastInfo agent, what is the process for replying to a customer with a resolution?
- How do I correct RightNow contacts with no name information?
- How do I take care of invalid contacts in RightNow?
- Support Coord
- What is the contact information for the Support Center Coordinators?
- How do I route an incident to a Support Center Coord when they've asked me to save it for them?
- As a FastInfo agent for Finance, how do I handle an incident that requires additional research?
- Support Coords: SYSINFO-Listserv explanations for previously unplanned outages
- Support Coords: What is the process for escalating a 2nd copyright disconnect?
